Altamonte Mall FAQs
GENERAL INFORMATION
Altamonte Mall’s hours are Monday through Saturday 11:00AM to 8:00PM and Sunday 12:00PM - 6:00PM.
The phone number for Altamonte Mall is 407.215.5100.
Altamonte Mall’s address is 451 E. Altamonte Drive Altamonte Springs, FL 32701.
To get to Altamonte Mall, you take Exit 92 off Interstate 4 (I-4).
The nearest city to Altamonte Mall is Orlando, which is 10.8 miles away.
Altamonte Mall supports mall walkers by opening our main entrances 1 hour prior to stores.
You can find job openings for Altamonte Mall by visiting https://www.altamontemall.com/en/jobs/.
Pets are not allowed at Altamonte Mall but service animals are permitted.
Yes, backpacks are allowed at Altamonte Mall.
The smoking policy at Altamonte Mall dictates that there is no smoking or vaping inside the common area.
No, scavenger hunts are not allowed at Altamonte Mall.
Information about area hotels and the surrounding area for Altamonte Mall is available at https://www.visitflorida.com/places-to-go/central/altamonte-springs/.
Information about local attractions near Altamonte Mall is available at https://www.visitflorida.com/places-to-go/central/altamonte-springs/ and www.visitorlando.com.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Altamonte Mall are located at the upper level Food Court, lower level JCPenney wing, and lower level Shoe Station wing.
The family restrooms at Altamonte Mall are located at the upper level Food Court, lower level JCPenney wing, and lower level Shoe Station wing.
The Baby Care lounges at Altamonte Mall are located in the Food Court Restroom area.
Yes, there is a place dedicated to nursing at Altamonte Mall located in the Food Court Restroom.
The general seating areas at Altamonte Mall are located in the Department store courts, Food Court, Center Court, and the Shoe Station wing.
SERVICES
No, Altamonte Mall does not have a children’s play area.
There are children’s activities at Altamonte Mall, including vending machines, a virtual rollercoaster, and an interactive construction zone in the lower level Shoe Station wing, as well as a toys vending machine at the lower level Dillard’s escalator.
No, there are no designated drop off or pick up locations for ride share at Altamonte Mall.
Yes, there is a movie theatre at Altamonte Mall. AMC Theatres located directly next to the mall; more details can be found at https://www.amctheatres.com/movie-theatres/orlando-daytona-beach/amc-altamonte-mall-18.
No, there is not a farmers market at Altamonte Mall.
No, there is not a dog park at Altamonte Mall.
No, there is not a carousel at Altamonte Mall.
Yes, there are electric scooters available at Altamonte Mall.
Yes, there are massage chairs at Altamonte Mall, which are located at the lower level Dillard’s, lower level JCPenney escalators, lower level Shoe Station escalators, and the upper level next to Victoria’s Secret.
Gift wrapping services are available at Altamonte Mall typically during the holiday season.
Curbside pickup is available at Altamonte Mall, with curbside parking located at the Red parking lot by the upper level Dillard’s and Macy’s department stores.
There are no taxi services available at Altamonte Mall.
Transportation schedules are posted at Altamonte Mall at the bus stop, which is located in front of the former Sears department store.
The transportation schedules for Altamonte Mall are located at the bus stop located in front of the former Sears department store.
Yes, please contact security dispatch at 407.830.1603 for further assistance.
The lost vehicle protocol at Altamonte Mall requires you to please contact security dispatch at 407.830.1603 for further assistance.
The towing protocol at Altamonte Mall is that there is no overnight parking allowed, no parking in restricted areas or fire lanes, and no parking trailers or commercial vehicles overnight or in the parking garages. All violators will be subject to towing.
No, Altamonte Mall does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Altamonte Mall.
STORES & DINING OPTIONS
No, there is not outdoor dining at Altamonte Mall.
No, Altamonte Mall does not have options for group dining.
PARKING & VALET
Parking is free at Altamonte Mall.
Yes, there is local parking at Altamonte Mall.
No, valet parking is not available at Altamonte Mall.
No, there are no electric car charging stations at Altamonte Mall.
No, there is no preferred family parking at Altamonte Mall.
SECURITY
You can contact mall security at Altamonte Mall by calling 407.830.1603.
The mall security office at Altamonte Mall is located on the Upper Level next to the Macy’s department store.
The lost and found at Altamonte Mall is located at the security office on the upper level next to the Macy’s department store.
Yes, Altamonte Mall offers security escorts. Please call security to request an escort at 407.830.1603.
Yes, Altamonte Mall offers police assistance through the COPS Center, which is open Monday - Saturday from 10:00AM- 4:00PM, and is closed on Sundays.
No, Altamonte Mall does not offer medical assistance; please call 911 for emergencies.
AMENITIES
Wheelchairs are available at Altamonte Mall; complimentary wheelchairs are available at the security office, and you must have an ID to sign them out.
Strollers and double strollers are available to rent at Altamonte Mall, as strollers are available for rent at the lower level “Orange” entrance at the JCPenney wing.
The elevators at Altamonte Mall are located in the Center Court.
Yes, charging stations are available at Altamonte Mall. Charging stations are located at the upper level Macy’s court and the lower level Shoe Station wing.
The ATMs at Altamonte Mall are located on the upper level near center court.
There is a USPS drop off at Altamonte Mall. A USPS mailbox and drop off are located in the lower level JCPenney wing side hallway.
Yes, there are bike racks at Altamonte Mall located outside of the main entrances.
MALL FEEDBACK
The mall management office at Altamonte Mall is located on the upper level next to the Macy’s department store.
Feedback for Altamonte Mall can be submitted by visiting altamontemall.com, scrolling down to the bottom of the page and selecting “Feedback,” by emailing altamonteadmin@ggp.com, or by calling 407.215.5100.